The April issue of Practice Management features a focus on IT and patient records, including a look at Patient Online, staff training in new technology and data protection laws. In the PM essentials section, we take a look at the Friends and Family Test and how it can best be used in general practice. An article on managing difficult patients provides a summary of recent guidance on how to deal with incidents where patients have exhibited antisocial behavior, either towards staff or patients. Legal articles in this issue include the implications of the junior doctors’ strikes and top five tips on building a successful GP federation.Subscribe
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